Shipping Policy

At Dagne Dover, we strive to get your bags to you as quickly and smoothly as possible—whether you’re grabbing a work bag for tomorrow’s commute or a travel bag for an upcoming trip. This Shipping Policy outlines our delivery options, timelines, fees, and guidelines for all orders placed through our website (dagnedoves.com). By placing an order, you agree to the terms below.

1. Shipping Coverage

We currently offer shipping to two primary regions—see details below for eligibility and requirements:

1.1 United States Domestic Shipping

We ship to all 50 U.S. states, including:

  • Alaska and Hawaii
  • Puerto Rico, Guam, and U.S. Virgin Islands (note: delivery timelines may be extended for these territories)
  • APO/FPO/DPO addresses (military shipping; subject to U.S. Postal Service [USPS] restrictions)

1.2 International Shipping

We ship to select international destinations (e.g., Canada, United Kingdom, Australia, most EU countries). Eligibility varies by location—you can check if your country is supported by entering your shipping address during checkout.

Important Note: International shipping is subject to additional restrictions (e.g., prohibited items, size/weight limits) set by local customs or carriers. We reserve the right to cancel international orders if delivery to your location is not feasible.

2. Order Processing Time

Before your order ships, we first process it to ensure accuracy and prepare your items for delivery:

  • Standard processing time: 1–3 business days (excludes weekends, U.S. federal holidays, and peak periods like Black Friday/Cyber Monday).
  • Pre-order or backordered items: Processing time will extend to the estimated “ship date” listed on the product page (we’ll notify you via email if this date changes).

You’ll receive an order confirmation email immediately after placing your order, and a shipping confirmation email once your package leaves our warehouse (this email includes a tracking number).

3. Domestic Shipping Options & Timelines

For U.S. orders, we offer three core shipping options—prices and delivery windows are calculated at checkout based on your shipping address and order weight:

Shipping OptionEstimated Delivery TimelineKey Details
Standard Shipping3–5 business days after processingMost cost-effective option; delivered via USPS or UPS Ground.
Expedited Shipping2–3 business days after processingFaster delivery for time-sensitive orders; delivered via UPS 2nd Day Air or USPS Priority Mail Express.
Overnight Shipping1 business day after processingNext-day delivery (for orders placed by 12 PM ET); delivered via UPS Next Day Air. Available only to continental U.S. addresses.

4. Shipping Fees

4.1 U.S. Domestic Fees

  • Standard Shipping: Calculated at checkout (typically $5–$12, based on order weight and destination).
  • Free Standard Shipping: Available on U.S. orders with a total of $75 or more (automatically applied at checkout; excludes expedited/overnight options).
  • Expedited/Overnight Shipping: Fees start at $15 (expedited) and $25 (overnight), with final costs based on order size and address.

4.2 International Fees

  • International shipping fees are calculated at checkout and include base shipping costs (delivered via carriers like DHL, UPS, or local postal services).
  • Additional Costs: You are solely responsible for any customs duties, import taxes, or brokerage fees imposed by your country’s government. These fees are not included in your order total and will be collected by the shipping carrier upon delivery.

5. Address Guidelines

  • Accuracy Required: You must provide a complete, correct shipping address (including apartment numbers, suite numbers, and postal codes). We are not liable for delayed, lost, or misdelivered packages due to incomplete/incorrect address information.
  • Address Changes: If you need to update your shipping address after placing an order, contact us immediately at [email protected]. We can only modify addresses before your order ships—once it’s in transit, we cannot adjust the delivery location.
  • PO Boxes: We ship to U.S. PO Boxes via USPS (standard shipping only; expedited/overnight options are not available for PO Boxes).

6. Shipping Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with a unique tracking number.
  • To track your package: Use the tracking number on the carrier’s website (e.g., USPS.com, UPS.com) or visit the “Order Tracking” page on dagnedoves.com (enter your order number and email address).
  • Tracking Delays: Tracking information may take 24–48 hours to update after your shipping confirmation email is sent—this is normal, as carriers need time to scan and process the package.

7. Issues with Delivery

If you encounter a problem with your delivery (e.g., missing package, damaged box, wrong item), here’s how to resolve it:

7.1 Missing Package

  • First, check your tracking information—carriers may mark a package as “delivered” up to 24 hours before it arrives.
  • If the tracking shows “delivered” but you haven’t received the package:
    1. Check with neighbors, building management, or secure drop-off locations (e.g., mailrooms).
    2. Contact the shipping carrier directly (using the tracking number) to file a delivery inquiry.
    3. If the carrier cannot locate the package, contact us at [email protected] within 7 days of the “delivered” date—we’ll help investigate and arrange a replacement or refund if needed.

7.2 Damaged or Incorrect Items

  • If your package arrives damaged, or you receive the wrong item:
    1. Take photos of the damaged packaging and item (or the incorrect product).
    2. Contact us at [email protected] within 7 days of delivery, including your order number and photos.
    3. We’ll cover the cost of returning the item (if needed) and send a replacement or issue a full refund—no extra fees for you.

8. Contact Us

If you have questions about shipping (e.g., order status, delivery timelines, international restrictions), reach out to our team:

We’re here to help ensure your Dagne Dover bag arrives safely and on time—thank you for choosing us!