Privacy Policy

At Dagne Dover, we deeply respect your privacy and are dedicated to safeguarding the information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (dagnedoves.com), make a purchase, engage with our services, or interact with our brand. By accessing our website or providing us with your information, you acknowledge and consent to the practices detailed in this policy.

1. Information We Collect

We gather two primary types of information—personal and non-personal—to deliver, improve, and personalize our services for you.

1.1 Personal Information

This refers to information that can identify you directly. We collect it when you take specific actions, such as:

  • Placing an order (name, shipping/billing address, phone number, payment details like credit card information).
  • Creating a user account (email address, password, and any preferences you share).
  • Subscribing to our newsletter or marketing updates (email address).
  • Contacting our customer service team (via [email protected], phone, or form submissions) (your name, contact details, and the content of your inquiry).

1.2 Non-Personal Information

This is anonymous data that cannot be used to identify you individually. We collect it automatically when you visit our website, including:

  • IP address (the unique identifier for your device’s internet connection).
  • Browser type and version (e.g., Chrome, Safari).
  • Device details (make, model, operating system, e.g., iPhone 15, Windows 11).
  • Browsing activity (pages visited, time spent on each page, links clicked, and the date/time of your visit).
  • Referral source (how you found our website, e.g., a search engine, social media, or a third-party link).

2. How We Use Your Information

We use your information solely to enhance your experience with Dagne Dover, fulfill our business obligations, and communicate with you transparently. Key uses include:

2.1 Order Fulfillment & Service

  • Process and ship your orders (using your shipping address and payment details to complete transactions).
  • Send order updates (e.g., confirmation emails, shipping notifications, delivery confirmations).
  • Handle returns, exchanges, or refunds (using your order history and contact information to resolve requests).

2.2 Customer Support

  • Respond to your questions, concerns, or feedback (via email at [email protected], phone, or other contact methods you use).
  • Provide personalized assistance (e.g., helping you find the right bag, troubleshooting account issues) by referencing your account or order details.

2.3 Marketing & Communications (With Your Consent)

  • Send you newsletters, product announcements, exclusive offers, or promotions (only if you opt in, such as by checking a box when subscribing or creating an account).
  • Tailor marketing content to your interests (e.g., sharing updates about work bags if you’ve previously purchased one).
  • You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

2.4 Website Improvement & Analytics

  • Analyze non-personal browsing data to understand how visitors use our website (e.g., which pages are most popular, where users navigate from).
  • Fix technical issues, optimize site speed, and improve user experience (e.g., adjusting layout based on device usage).
  • Measure the effectiveness of our marketing efforts (e.g., tracking how many users click a link in a newsletter).

3. Information Sharing & Disclosure

We never sell your personal information to third parties. We only share it in limited circumstances, and always with safeguards to protect your privacy:

3.1 Trusted Third-Party Service Providers

We partner with third parties who help us run our business, and we share your information only to enable them to perform their services. These providers are contractually required to use your data only for the purposes we specify and to maintain its security. Examples include:

  • Payment processors (to securely process credit card transactions).
  • Shipping carriers (e.g., USPS, UPS) to deliver your orders and provide tracking updates.
  • Email service providers (to send order confirmations and marketing communications with your consent).
  • Analytics tools (e.g., Google Analytics) to collect non-personal browsing data (you can opt out of these tools via your browser settings).

3.2 Legal Requirements

We may disclose your personal information if required by law, such as:

  • In response to a valid subpoena, court order, or government request.
  • To protect our rights, property, or safety, or the rights, property, or safety of our customers, employees, or the public (e.g., investigating fraud or unauthorized activity).

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

  • Encrypting sensitive data (e.g., payment details) using industry-standard technologies (e.g., SSL/TLS).
  • Restricting access to personal information to only authorized Dagne Dover employees and third-party service providers.
  • Regularly updating our security protocols to address new risks.

Please note: No method of transmitting data over the internet or storing data electronically is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights Regarding Your Information

You have control over your personal information, and we make it easy to exercise these rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correct/Update: Ask to fix inaccurate or incomplete information (e.g., updating your shipping address).
  • Delete: Request that we delete your personal information (subject to legal obligations, such as retaining order records for tax purposes).
  • Opt Out: Unsubscribe from marketing communications at any time (via the “unsubscribe” link in emails or by contacting us).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, in line with applicable laws.

6. Cookies & Similar Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, local storage) to enhance your browsing experience. Cookies help us:

  • Remember your account login details (so you don’t have to sign in every time).
  • Save your shopping cart items.
  • Track browsing activity for analytics (as outlined in Section 2.4).
  • Deliver personalized content and marketing.

You can manage your cookie preferences through your browser settings:

  • Most browsers allow you to block or delete cookies. However, disabling cookies may limit some features of our website (e.g., you may not be able to save items to your cart or sign in to your account).

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. When we make material changes (e.g., updating how we share information), we will:

  • Post the updated policy on our website (dagnedoves.com) with a revised “last updated” note.
  • Notify you directly (e.g., via email) if you have provided us with your email address and have opted in to communications.

Your continued use of our website or services after the updated policy takes effect means you accept the changes.

8. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy or our privacy practices, please reach out to us: